Retail Shift Supervisor | Flexible Hours, $500 Bonus

MERS Goodwill; Carbondale (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits

Dental and vision benefits

Life and AD&D Insurance

403(B) Retirement

401(A) Retirement

PTO accrual 15 days

Paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill is seeking an energetic Retail Shift Supervisor for our Carbondale Store to supervise, train, and motivate staff while delivering outstanding customer service.

The hourly full-time position offers $19.50 per hour, monthly bonus up to $500, and a comprehensive benefits package including medical, dental, vision, life/AD&D, retirement plans, PTO and paid holidays. Apply to join a mission-driven team focused on changing lives through the power of work.

Qualifications

• No degree required. High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision‑making, motivation, goal‑setting, and strong problem‑solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Skills

Retail management

Customer service

Leadership

Communication

Teamwork

Education

High School Diploma/GED

Tools

POS system

Inventory software

Scheduling software

Job description

MERS Missouri Goodwill is seeking an energetic Retail Shift Supervisor for our Carbondale Store to supervise, train, and motivate staff while delivering outstanding customer service.

The hourly full-time position offers $19.50 per hour, monthly bonus up to $500, and a comprehensive benefits package including medical, dental, vision, life/AD&D, retirement plans, PTO and paid holidays. Apply to join a mission-driven team focused on changing lives through the power of work.