Retail Shift Supervisor – $500 Monthly Bonus & Benefits

MERS Goodwill; Poplar Bluff, Northern (MO, KY); Hybrid; USD 40,000 - 47,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits

Dental and vision benefits

Life and AD&D Insurance

403(B) Retirement

403(B) Employer match after 1 year

401(A) Retirement

PTO accrual 15 days

Paid holidays

Flexible schedules

Job summary

MERS/Missouri Goodwill Industries is seeking a Retail Shift Supervisor for our Poplar Bluff store - Westwood team. The role supports our mission, "Changing Lives Through the Power of Work!" and requires strong leadership, customer service, and staff coaching.

The position offers hourly full-time status with a competitive hourly rate of $19.50, plus monthly bonus potential up to $500 and a comprehensive benefits package for eligible employees.

Qualifications

• 1 year retail management experience or previous Goodwill Retail or Warehouse experience required.
• Excellent interpersonal and communication skills including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and problem-solving.
• Comfortable with workplace technology such as registers, scheduling, and inventory management software.
• High School Diploma/GED preferred; no degree required.

Responsibilities

• Supervise, direct, and train staff and ensure they perform primary functions.
• Provide superior customer service to ensure donor, shopper, and staff retention and de-escalate issues.
• Coach employees on performance, including discipline up to termination.
• Assign daily duties to achieve operational tasks with independent judgment.
• Identify employees for advancement based on proven performance.
• Safeguard company property and report theft or misconduct to management or HR.
• Maintain dress code and enforce agency policies and values; other duties as assigned.
• Audit, edit, and approve payroll and manage staffing to ensure proper coverage.

Job description

MERS/Missouri Goodwill Industries is seeking a Retail Shift Supervisor for our Poplar Bluff store - Westwood team. The role supports our mission, "Changing Lives Through the Power of Work!" and requires strong leadership, customer service, and staff coaching.

The position offers hourly full-time status with a competitive hourly rate of $19.50, plus monthly bonus potential up to $500 and a comprehensive benefits package for eligible employees.