Retail Shift Supervisor — Bonus & Flexible Hours

MERS / Missouri Goodwill Industries; Poplar Bluff (MO); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Monthly bonus

Medical benefits

Dental benefits

Vision benefits

Life Insurance

403(b) Retirement

403(b) Employer match

401(a) Retirement

PTO accrual

Paid holidays

Flexible schedules

Job summary

MERS / Missouri Goodwill Industries in Poplar Bluff, MO is seeking a Retail Shift Supervisor to join the Westwood team. You will supervise staff, deliver excellent customer service, and manage daily operations to support our mission of changing lives through work.

The ideal candidate has retail leadership experience, strong interpersonal skills, and comfort with POS and scheduling software. This full-time, hourly position offers a competitive wage and a comprehensive benefits package including

Qualifications

• High School Diploma or GED preferred; no degree required.
• At least 1 year retail management experience or related Goodwill/Warehouse background.
• Excellent interpersonal and communication skills, including customer service and teamwork.
• Leadership abilities: decision-making, motivation, goal-setting, problem solving.
• Comfort with registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning performance of their job duties, including discipline up to termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Identify and recommend employees with proven performance for advancement.
• Safeguard company property and personal information from harm, damage, or theft; report any misconduct.
• Read, follow, model, and enforce all agency policies, procedures, and values.
• Utilize efficient staffing methods to ensure the store is staffed appropriately; arrange for replacements as needed; audit, edit, and approve payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance, adhering to the dress code.
• Other duties as assigned.
• Monthly Bonus up to $500.
• Provide medical, dental, and vision benefits for eligible full-time employees.
• Life and AD&D insurance; retirement plans including 403(b) and 401(a); employer match after one year.
• PTO accrual up to 15 days based on hours worked; paid holidays; flexible schedules.

Skills

Retail management

Interpersonal skills

Leadership

Customer service

Tech savvy

Education

High School Diploma/GED preferred

Tools

POS systems

Scheduling software

Inventory management software

Job description

MERS / Missouri Goodwill Industries in Poplar Bluff, MO is seeking a Retail Shift Supervisor to join the Westwood team. You will supervise staff, deliver excellent customer service, and manage daily operations to support our mission of changing lives through work.

The ideal candidate has retail leadership experience, strong interpersonal skills, and comfort with POS and scheduling software. This full-time, hourly position offers a competitive wage and a comprehensive benefits package including