Retail Shift Leader: Drive Service & KPIs

Minis; Des Peres (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. You will help with replenishment, cash handling, merchandising, opening/closing, and loss prevention while promoting the store’s membership program and maintaining a clean, inviting store environment.

In this role you will lead by example, drive sales, and maintain strong product knowledge across the team.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in retail.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

POS systems

Training

Cash handling

Education

High school diploma

Associate degree

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. You will help with replenishment, cash handling, merchandising, opening/closing, and loss prevention while promoting the store’s membership program and maintaining a clean, inviting store environment.

In this role you will lead by example, drive sales, and maintain strong product knowledge across the team.