Retail Shift Leader: Lead, Train & Drive KPIs

MINISO USA; Westminster (CO); On-site; USD 23,000 - 29,000; Full time

Job summary

The Shift Leader at MINISO USA assists the Store Manager with daily store operations, trains associates, and ensures exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and supporting cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing.

Additionally, the Shift Leader will actively promote MINISO USA's membership program to foster customer loyalty, maintain a positive and

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Strong leadership and customer engagement abilities.
• Basic retail operations knowledge and cash handling experience.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Assist the store manager in training and developing sales associates.
• Support daily operations including replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open and close the store, ensuring recovery and safety compliance.
• Resolve customer concerns professionally and escalate when necessary.
• Support loss prevention and store policies.
• Process sales transactions accurately on the POS system.
• Participate in store promotions and events.

Skills

Leadership

Interpersonal skills

Conflict resolution

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

The Shift Leader at MINISO USA assists the Store Manager with daily store operations, trains associates, and ensures exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and supporting cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing.

Additionally, the Shift Leader will actively promote MINISO USA's membership program to foster customer loyalty, maintain a positive and