Retail Shift Leader: Drive Training & Service Excellence

Minis; Palm Desert (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager in daily store operations, training, and delivering exceptional customer service. You will contribute to KPI attainment, store standards, merchandising, and cash management while promoting the store's membership program to boost loyalty.

The role involves leading by example on the sales floor, assisting with opening/closing, and ensuring apositive, energetic environment that delivers memorable customer experiences in a fast-paced

Qualifications

• High school diploma or equivalent required.
• 1+ years in a supervisory role in retail.
• Strong customer service and communication skills.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates on product knowledge and customer engagement.
• Assist with opening/closing, replenishment, merchandising, and cash handling.
• Promote store membership program to foster loyalty.
• Resolve customer concerns professionally and escalate when needed.
• Maintain store appearance and ensure safety procedures.

Skills

Leadership

Customer engagement

Cash handling

POS systems

Multi-tasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager in daily store operations, training, and delivering exceptional customer service. You will contribute to KPI attainment, store standards, merchandising, and cash management while promoting the store's membership program to boost loyalty.

The role involves leading by example on the sales floor, assisting with opening/closing, and ensuring apositive, energetic environment that delivers memorable customer experiences in a fast-paced