Retail Shift Leader: Drive Sales & Service

Minis; Lakewood (CO); On-site; USD 23,000 - 29,000; Full time

Job summary

MINISO USA seeks a Shift Leader to assist the Store Manager with daily operations and to train associates, ensuring exceptional customer service. The role supports KPIs, store standards, cashiering, opening/closing, merchandising, cash management, upkeep, and shipments, while promoting the store's membership program.

By fostering a positive environment, you will contribute to a fun, energetic atmosphere for both team and customers, driving success and memorable experiences.

Qualifications

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge and customer engagement.
• Support daily operations including replenishment, cash handling, and merchandising.

Responsibilities

• Lead by example to drive sales and achieve KPI goals.
• Assist in training and developing associates on product knowledge and customer engagement.
• Support daily operations such as replenishment, fronting, and merchandising.
• Maintain store appearance and stock levels with visual merchandising updates.
• Open and close the store, ensure safety and cleanliness.
• Resolve customer concerns professionally and escalate when needed.

Skills

Leadership

Customer Service

Sales Skills

Cash Handling

Merchandising

POS Systems

Team Training

Education

High school diploma

Associate degree preferred

Tools

Retail POS Software

Job description

MINISO USA seeks a Shift Leader to assist the Store Manager with daily operations and to train associates, ensuring exceptional customer service. The role supports KPIs, store standards, cashiering, opening/closing, merchandising, cash management, upkeep, and shipments, while promoting the store's membership program.

By fostering a positive environment, you will contribute to a fun, energetic atmosphere for both team and customers, driving success and memorable experiences.