Retail Shift Leader: Drive Sales & Service

MINISO USA; Strongsville (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Strongsville, OH to assist the Store Manager with daily operations, training, and delivering outstanding customer service. The role focuses on achieving KPIs, maintaining store standards, and supporting tasks from cashiering to merchandising and shipment processing.

The Shift Leader will actively promote the store’s membership program to build customer loyalty, lead by example on the sales floor, and help create a positive, energetic environment that

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure stock levels, and implement visual merchandising updates.
• Open and close the store, ensure recovery, cleanliness, and safety compliance.
• Resolve customer concerns professionally and escalate to the Store Manager when needed.
• Support Loss Prevention efforts and adherence to company policies to prevent loss.
• Maintain a professional attitude and energetic environment aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Retail operations

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Strongsville, OH to assist the Store Manager with daily operations, training, and delivering outstanding customer service. The role focuses on achieving KPIs, maintaining store standards, and supporting tasks from cashiering to merchandising and shipment processing.

The Shift Leader will actively promote the store’s membership program to build customer loyalty, lead by example on the sales floor, and help create a positive, energetic environment that