Retail Shift Leader: Drive Sales & Service

MINISO USA; Bridgewater (MA); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA is seeking a motivated Shift Leader to assist the Store Manager with daily operations, staff training, and delivering outstanding customer service in a fast-paced environment. You will support merchandising, cashiering, opening/closing, cash handling, and loss prevention while promoting the store's membership program to boost loyalty and sales.

Travel between locations may be required. The ideal candidate has at least 1 year as a keyholder or supervisor in retail, a high school

Qualifications

• 1+ year as keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement on the sales floor & at the register.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring it is recovered and clean and compliant with safety and procedures.
• Resolve customer concerns professionally and escalate to Store Manager when needed.
• Support Loss Prevention and adhere to company policies to prevent loss.
• Maintain a professional, enthusiastic attitude aligning with MINISO USA’s customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events to support business goals.
• Demonstrate strong leadership, interpersonal and conflict-resolution skills.
• Multitask and stay composed in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Travel between store locations as needed.

Skills

Leadership

Customer service

Cash handling

Multitasking

Conflict resolution

Interpersonal skills

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a motivated Shift Leader to assist the Store Manager with daily operations, staff training, and delivering outstanding customer service in a fast-paced environment. You will support merchandising, cashiering, opening/closing, cash handling, and loss prevention while promoting the store's membership program to boost loyalty and sales.

Travel between locations may be required. The ideal candidate has at least 1 year as a keyholder or supervisor in retail, a high school