Retail Shift Leader: Drive Sales, Lead Training & Ops

Miniso; Holyoke (MA); On-site; USD 25,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Holyoke, MA to support the Store Manager with daily operations and customer service excellence. You will supervise associates, handle cash and POS transactions, and help run merchandising and promotions to drive store KPIs.

The role emphasizes training, leadership, and maintaining store standards across opening/closing procedures, with a focus on creating a welcoming, energetic environment for customers and teammates alike.

Qualifications

• Leadership and supervisory skills required.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop associates for product knowledge and engagement.
• Assist with daily operations including replenishment and cash handling.
• Maintain store appearance and execute visual merchandising updates.
• Open/close duties and ensure safety and cleanliness compliance.
• Resolve customer concerns professionally and escalate as needed.
• Support loss prevention and adhere to company policies.
• Process transactions accurately at the register and participate in promotions.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS knowledge

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Holyoke, MA to support the Store Manager with daily operations and customer service excellence. You will supervise associates, handle cash and POS transactions, and help run merchandising and promotions to drive store KPIs.

The role emphasizes training, leadership, and maintaining store standards across opening/closing procedures, with a focus on creating a welcoming, energetic environment for customers and teammates alike.