Retail Shift Lead — WOW Service & Style Coach

Kendra Scott; Metairie (LA); On-site; USD 21,000 - 28,000; Full time

Job summary

Kendra Scott is seeking a dynamic Key Holder to support our Store Leadership Team and elevate the WOW guest experience. You will help drive daily store operations, mentor Stylists, and contribute to training and recognition that builds confidence and loyalty.

As a part of a fashion-lifestyle brand, you’ll engage with guests, participate in events, and help maintain safety and asset protection standards. Flexibility to work evenings, weekends, and holidays is essential to meet business needs.

Qualifications

• Retail or customer service experience required.
• Able to lift 50 lbs and stand for long shifts.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver WOW guest experience using WOW Service Principles.
• Assist with daily store operations and training of Stylists.
• Build brand awareness through events and community initiatives.
• Maintain store safety and asset protection standards.

Skills

Customer service

Sales driven

Leadership potential

Communication skills

Job description

Kendra Scott is seeking a dynamic Key Holder to support our Store Leadership Team and elevate the WOW guest experience. You will help drive daily store operations, mentor Stylists, and contribute to training and recognition that builds confidence and loyalty.

As a part of a fashion-lifestyle brand, you’ll engage with guests, participate in events, and help maintain safety and asset protection standards. Flexibility to work evenings, weekends, and holidays is essential to meet business needs.