Retail Shift Lead — Lead & Elevate Customer Experience

Bath & Body Works; Whitehall Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access

Tuition-free education with Guild

Job summary

Bath & Body Works in Whitehall Township, MI seeks a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Store Leaders are frontline leaders, brand ambassadors, and connect with customers.

You will lead daily goals, coach associates, and ensure product knowledge, policies, and visual standards are maintained while delivering outstanding customer experiences.

Qualifications

• Must thrive in a customer-first retail environment.
• Ability to coach and support team members in daily operations.
• Excellent communication and problem-solving skills.
• Flexible schedule including evenings, weekends, holidays.
• High school diploma or equivalent.

Responsibilities

• Lead store leadership tasks as delegated by Store Manager, including acting as Manager on Duty.
• Provide feedback and recommendations to managers.
• Drive in-store customer experiences through selling behaviors and product knowledge.
• Maintain knowledge of product, policies, and store strategies.
• Set daily direction and goals for the team.

Skills

Customer-first mindset

Customer-focused selling

Sales experience

Communication skills

Coaching others

De-escalation

Availability for peak days/times

Education

High school diploma or GED or relevant work experience

Job description

Bath & Body Works in Whitehall Township, MI seeks a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Store Leaders are frontline leaders, brand ambassadors, and connect with customers.

You will lead daily goals, coach associates, and ensure product knowledge, policies, and visual standards are maintained while delivering outstanding customer experiences.