Retail Shift Lead: Customer Service & Store Operations

S and G stores; Southgate (MI); On-site; USD 26,000 - 36,000; Full time

Job summary

S and G stores seeks a Shift Lead to support the store manager and ensure efficient operations in a retail environment. You will assist in daily store performance, supervise staff, and uphold company policies while prioritizing customer service and asset protection.

The role emphasizes safe cash handling, merchandising execution, and quick response to emergencies, with flexibility to work varying shifts and weekends in Michigan.

Qualifications

• Retail and customer service experience required.
• Ability to lift up to 50 pounds occasionally.
• Ability to stand for an entire shift and work in varying temperatures.

Responsibilities

• Provides excellent customer service leadership
• Ensures that all company policies are being followed
• Promotes and maintains a clean and organized store appearance
• Handles cash and card transactions with integrity
• Responds quickly to emergencies for safety and security
• Ensures merchandising and marketing programs are executed properly
• Monitors store activities to ensure proper transactions
• Rotates foodservice products to ensure freshness and remove out-of-date items

Skills

Retail experience

Customer service

Job description

S and G stores seeks a Shift Lead to support the store manager and ensure efficient operations in a retail environment. You will assist in daily store performance, supervise staff, and uphold company policies while prioritizing customer service and asset protection.

The role emphasizes safe cash handling, merchandising execution, and quick response to emergencies, with flexibility to work varying shifts and weekends in Michigan.