Shift Leader: Elevate Customer Experience & Ops

S and G stores; Whitmore Lake (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

S and G stores in Whitmore Lake, MI seeks a Shift Lead to support the Store Manager, ensure smooth operations, and uphold company policies and local laws. You will supervise employees and help maximize sales while protecting assets.

The role requires retail or customer service experience, physical stamina to lift up to 50 pounds, stand for long shifts, and willingness to work varied hours including weekends. You’ll help keep the store clean, well-merchandised, and responsive to customers.

Qualifications

• Retail or customer service experience required.
• Ability to lift 50 pounds occasionally.
• Stand for entire shift and perform physical tasks as needed.
• Work varied shifts including weekends, evenings, and holidays.

Responsibilities

• Provides excellent customer service leadership.
• Ensures compliance with company policies.
• Maintains clean, organized store appearance inside and out.
• Handles cash and card transactions with integrity.
• Responds to emergencies for safety of customers and staff.
• Executes merchandising and signage programs as planned.
• Monitors store activities and verifies proper transactions.
• Rotates foodservice products to keep them fresh and appealing.

Skills

Retail experience

Customer service

Job description

S and G stores in Whitmore Lake, MI seeks a Shift Lead to support the Store Manager, ensure smooth operations, and uphold company policies and local laws. You will supervise employees and help maximize sales while protecting assets.

The role requires retail or customer service experience, physical stamina to lift up to 50 pounds, stand for long shifts, and willingness to work varied hours including weekends. You’ll help keep the store clean, well-merchandised, and responsive to customers.