Retail Shift Lead — Customer Service & Ops (Part-Time)

CVS Pharmacy; Carlsbad (NM); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Dental insurance

Vision insurance

Wellness resources

Employee discounts

Flexible schedule

Job summary

CVS Health in Carlsbad, NM is seeking a part-time Shift Supervisor to support the Store Management team in driving store execution and customer service excellence. You will lead staff when managers are unavailable, ensure smooth operations, and complete opening/closing procedures.

The role emphasizes supervision, merchandising, and high-level customer care, with a 29-hour weekly expectation, and a pay range of $16.50–$24.00 per hour depending on location and experience.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Skills

Deductive reasoning

Analytical skills

Computer skills

Supervision skills

Customer service

Education

High School diploma or equivalent (preferred)

Job description

CVS Health in Carlsbad, NM is seeking a part-time Shift Supervisor to support the Store Management team in driving store execution and customer service excellence. You will lead staff when managers are unavailable, ensure smooth operations, and complete opening/closing procedures.

The role emphasizes supervision, merchandising, and high-level customer care, with a 29-hour weekly expectation, and a pay range of $16.50–$24.00 per hour depending on location and experience.