Retail Shift Lead - Customer Service & Store Ops

CVS Health; South Hamilton (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer service excellence. In the absence of a manager, you lead staff and ensure opening/closing procedures are completed, keeping operations smooth and customers satisfied.

This full-time role requires a willingness to work early morning, overnight and weekend shifts. The posted pay range is $17.00 to $26.00 per hour with a comprehensive benefits package after eligibility, reflecting

Qualifications

• Deductive reasoning and analytical skills are required.
• Strong communication and supervision abilities.
• Flexibility to work early morning, overnight and weekend shifts.

Responsibilities

• Lead store staff in the absence of management and ensure opening/closing procedures.
• Support store management in driving store execution and performance.
• Resolve customer questions and concerns while maintaining CVS service standards.
• Communicate effectively with management and crews.
• Ensure confidentiality and proper merchandise presentation.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer service excellence. In the absence of a manager, you lead staff and ensure opening/closing procedures are completed, keeping operations smooth and customers satisfied.

This full-time role requires a willingness to work early morning, overnight and weekend shifts. The posted pay range is $17.00 to $26.00 per hour with a comprehensive benefits package after eligibility, reflecting