Retail Shift Lead — Customer Experience & Ops

Trulieve; Haines City (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve in Florida is seeking a Shift Supervisor to support the General Manager in leading store operations and achieving performance goals. You will supervise team members, ensure regulatory compliance, and deliver excellent customer service in a fast-paced retail environment.

The role requires a High School Diploma, prior retail management and cash handling experience, and strong communication skills. Flexible hours include evenings, weekends, and holidays; paid time off and benefits are

Qualifications

• High School Diploma required.
• Prior management experience in retail or customer service is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and confidentiality.
• Able to communicate in conversational English and operate office equipment.

Responsibilities

• Assist the General Manager/Assistant General Manager in leadership and supervision of store personnel.
• Maintain brand standards in visual merchandising and customer experience.
• Ensure compliance with state regulations and company SOPs.
• Provide coaching, training, and development to team.
• Monitor and maintain store inventory and participate in loss prevention.

Skills

Customer service

Leadership

Communication

Cash handling

Education

High School Diploma

Tools

POS system

Job description

Trulieve in Florida is seeking a Shift Supervisor to support the General Manager in leading store operations and achieving performance goals. You will supervise team members, ensure regulatory compliance, and deliver excellent customer service in a fast-paced retail environment.

The role requires a High School Diploma, prior retail management and cash handling experience, and strong communication skills. Flexible hours include evenings, weekends, and holidays; paid time off and benefits are