Cannabis Retail Shift Supervisor – Customer Care & Ops

Renew Cannabis Co.; Deerfield Beach (FL); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Trulieve is seeking a Shift Supervisor to assist the General Manager in leading store personnel, meeting key metrics, and ensuring smooth daily operations in a retail cannabis setting in Florida.

The role emphasizes regulatory compliance, exceptional customer experience, and staff development. Candidates should have a strong cash-handling background and prior management experience in retail or customer service.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees.
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations.
• Maintain professional working relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks that have been assigned by management.

Skills

Cash handling

Customer service

Interpersonal skills

English communication

Leadership

Education

High School Diploma

Job description

Trulieve is seeking a Shift Supervisor to assist the General Manager in leading store personnel, meeting key metrics, and ensuring smooth daily operations in a retail cannabis setting in Florida.

The role emphasizes regulatory compliance, exceptional customer experience, and staff development. Candidates should have a strong cash-handling background and prior management experience in retail or customer service.