Retail Shift Supervisor: Customer Experience Leader

Trulieve; Tampa (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Trulieve in Tampa, FL is seeking a Shift Supervisor to assist the General Manager and supervise store personnel, ensuring smooth daily operations, strong customer service, and regulatory compliance.

You will lead opening/closing, manage staff, uphold brand standards, handle cash and POS duties, and coach the team to meet performance goals; the position requires a high school diploma, prior retail or customer-service leadership, and the ability to work evenings, weekends, and holidays.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer-service area.
• Must have prior cash handling experience.

Responsibilities

• Assume duties of a key-holding supervisor for opening/closing procedures and staff supervision.
• Maintain brand standards in visual merchandising and customer experience.
• Ensure regulatory compliance with state-specific regulations.
• Provide coaching, training, and development to the team to meet service standards and objectives.
• Monitor and maintain store inventory and resolve patient issues as needed.

Skills

Retail management

Cash handling

Interpersonal skills

Communication

Education

High school diploma

Tools

POS systems

Job description

Trulieve in Tampa, FL is seeking a Shift Supervisor to assist the General Manager and supervise store personnel, ensuring smooth daily operations, strong customer service, and regulatory compliance.

You will lead opening/closing, manage staff, uphold brand standards, handle cash and POS duties, and coach the team to meet performance goals; the position requires a high school diploma, prior retail or customer-service leadership, and the ability to work evenings, weekends, and holidays.