Retail Shift Supervisor - Lead Team & Service

Savvyherb; Cape Coral (FL); Hybrid; USD 35,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Job summary

Trulieve is seeking a Shift Supervisor to support the General Manager and Assistant Managers in a fast-paced retail environment. You will mentor the team, ensure excellent customer service, manage daily operations, and enforce state cannabis regulations to maintain compliance and safety.

The role emphasizes leadership, staff development, and achievement of sales goals, with a 40-hour schedule that includes evenings and weekends. Competitive pay and benefits are offered.

Qualifications

• Minimum of an associate degree is preferred.
• Must be at least 21 years of age.
• Must have prior cash handling experience.
• Management experience, preferably in retail and/or customer service area is a plus.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff.
• Highly motivated, confident, high-energy; flexible and adaptable to changing priorities.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Strong attention to detail; time-management, prioritization, and organizational skills.
• Must possess the ability to train, develop and evaluate a patient consultant team.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be computer literate.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver’s license and a clear driving record.
• Must be able to pass a level comprehensive background record check and drug screening.

Responsibilities

• Supervisory and lead responsibilities in the retail setting to support the General Manager and Assistant Managers.
• Provide management and administrative support to the General Manager and Assistant Managers.
• Lead by example in providing strong customer service and driving sales to meet daily sales goals.
• Working knowledge of retail business operations including management of payroll and controlling expenses such as shrink and cash shortages.
• Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts.
• Support and partner with management on all functions of the business.
• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
• Ability to assist with customer and employee issues, including but not limited to returns, exchanges, complaints, suggestions, and compliments.
• Administrative duties to include working with POS system and reporting.
• Advanced product knowledge, with ability to disseminate to and mentor associate staff members.
• Ability to follow all SOPs in the dispensary environment across all departments.
• Thorough knowledge, and ability to train all state specific SOPs to the staff.
• Balancing cash registers and cash handling duties.
• Support and partner with store management team on employee communication and recognition to promote positive team interactions.
• Involved in entire training of new employee process, as well as ongoing training and development of associate staff.
• Create and maintain a positive work environment on the sales floor and amongst all team members by approaching the job with a positive attitude.
• Participate in ongoing education and professional development opportunities.
• Seek to improve, learn, and progress throughout employment as well as encouraging others on the team to do so.
• Work collectively and respectfully with other team members.
• Additional duties as assigned by management

Skills

Cash handling

Retail management

Interpersonal skills

Staff training

Leadership

POS system

Education

Associate degree preferred

Tools

POS system

Job description

Trulieve is seeking a Shift Supervisor to support the General Manager and Assistant Managers in a fast-paced retail environment. You will mentor the team, ensure excellent customer service, manage daily operations, and enforce state cannabis regulations to maintain compliance and safety.

The role emphasizes leadership, staff development, and achievement of sales goals, with a 40-hour schedule that includes evenings and weekends. Competitive pay and benefits are offered.