Retail Shift Lead: Customer Experience & Operations

Walgreens; Kendall Township (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Store Key Holder to open/close the store in manager's absence, handle cash, and ensure the shop floor and stockroom are ready for business. You will assist with inventory, pricing, and displays while delivering a premier customer experience.

The role requires 1 year of leadership or retail experience, fluency in English, and familiarity with store systems. Benefits include opportunities for growth and training as part of Walgreens' team.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license preferred by state.

Responsibilities

• Open and close the store in the absence of management, including required cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Engages customers and patients to deliver a distinctive customer experience and resolve questions.

Skills

Leadership

Customer service

English proficiency

Tools

POS systems

Store equipment

Job description

Walgreens is seeking a Store Key Holder to open/close the store in manager's absence, handle cash, and ensure the shop floor and stockroom are ready for business. You will assist with inventory, pricing, and displays while delivering a premier customer experience.

The role requires 1 year of leadership or retail experience, fluency in English, and familiarity with store systems. Benefits include opportunities for growth and training as part of Walgreens' team.