Retail Shift Lead - Customer Experience

CVS Health; Bellevue (KY); On-site; USD 22,000 - 33,000; Full time

Job summary

CVS Health in the United States is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer service excellence. When managers are not onsite, the Shift Supervisor leads staff, ensures opening/closing procedures, and helps build loyalty to CVS/pharmacy.

The role emphasizes supervision, communication with management and crews, stocking shelves, executing displays, and handling customer questions.

Qualifications

• Deductive reasoning, analytical skills and computer skills are required.
• Advanced communication and supervision skills are needed.
• Ability to work a flexible schedule including early morning, overnight and weekend shifts.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Communicate information between store management and crews.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture and ensure positive shopping experience.
• Stock shelves and manage displays and inventory.
• Reset departments following planogram guidelines.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health in the United States is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer service excellence. When managers are not onsite, the Shift Supervisor leads staff, ensures opening/closing procedures, and helps build loyalty to CVS/pharmacy.

The role emphasizes supervision, communication with management and crews, stocking shelves, executing displays, and handling customer questions.