Retail Shift Supervisor - Lead & Deliver Customer Care

1085 Garfield Beach CVS, L.L.C.; Michigan; On-site; USD 39,000 - 58,000; Full time

Job summary

CVS Health is hiring a Shift Supervisor to support the CVS Store Management team in driving store execution and customer service excellence at CVS/pharmacy.

You will lead the store staff when no manager is onsite, ensure opening and closing procedures, and help maintain a welcoming, compliant shopping environment for our customers. You will also train and coach crew, monitor audit standards, and respond to issues to keep operations smooth and safety prioritized.

Qualifications

• Deductive reasoning, analytical skills and computer skills.
• Advanced communication and supervision skills.
• Flexible schedule incl. mornings, overnights, weekends.

Responsibilities

• Supervise store staff when manager/Operations Supervisor is not onsite and ensure opening/closing procedures are completed.
• Assist customers, resolve questions and complaints while promoting CVS customer service culture and maintaining confidentiality.
• Price merchandise, stock shelves, manage displays and inventory for weekly, promotional, and seasonal merchandise.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Education

High School diploma or equivalent

Job description

CVS Health is hiring a Shift Supervisor to support the CVS Store Management team in driving store execution and customer service excellence at CVS/pharmacy.

You will lead the store staff when no manager is onsite, ensure opening and closing procedures, and help maintain a welcoming, compliant shopping environment for our customers. You will also train and coach crew, monitor audit standards, and respond to issues to keep operations smooth and safety prioritized.