Retail Services Supervisor – E‑Commerce & Customer Care

Whole Foods Market; Portsmouth (NH); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits program

Store discount

Job summary

Whole Foods Market in Portsmouth, NH, seeks a Supervisor to lead Customer Service & E-Commerce operations. You will guide daily in-store and online order fulfillment, monitor performance, and coach team members while promoting safety and high standards across the department.

The role emphasizes teamwork, process improvement, and adherence to health and safety regulations, with a focus on delivering a superior shopping experience for customers.

Qualifications

• 12+ months retail experience.
• Must be able to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays.
• Ability to work in a wet and cold environment.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks to balance needs of customers.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to customer questions or concerns.
• Supports relationships with departmental leaders, store leadership, and partners.
• Develops and motivates Team Members to sustain high performance.

Skills

Task management

Analytical skills

Interpersonal skills

Coaching/mentoring

Microsoft Office proficiency

Tools

MS Office

Job description

Whole Foods Market in Portsmouth, NH, seeks a Supervisor to lead Customer Service & E-Commerce operations. You will guide daily in-store and online order fulfillment, monitor performance, and coach team members while promoting safety and high standards across the department.

The role emphasizes teamwork, process improvement, and adherence to health and safety regulations, with a focus on delivering a superior shopping experience for customers.