E-Commerce & Customer Service Supervisor

Whole Foods Market; Montgomery Township (NJ); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

The Whole Foods Market team in New Jersey is seeking a capable Supervisor to support Customer Service & E‑Commerce programs. You will lead checkout, grocery delivery and pickup operations at your store, monitor KPIs, manage capacity and labor, ensure safety and compliance, and drive a high‑performing team.

You will coach Team Members, promote collaboration with store leadership and external partners, and maintain a clean, efficient workspace while delivering excellent customer experiences.

Qualifications

• 12+ months retail experience.
• Strong task management and ability to balance customer flow.
• Analytical approach to identify underperformance and fix issues.
• Excellent interpersonal and customer relationship skills.
• Proficient with email, Microsoft Office, and operations apps.

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Establishes expectations for in-store service and online orders.
• Monitors customer flow and assigns tasks accordingly.
• Maintains safety and security standards for team and store.
• Coaches and motivates team members to sustain high performance.

Skills

Task management

Root-cause analysis

Interpersonal skills

Coaching & mentoring

Microsoft Office & email

Job description

The Whole Foods Market team in New Jersey is seeking a capable Supervisor to support Customer Service & E‑Commerce programs. You will lead checkout, grocery delivery and pickup operations at your store, monitor KPIs, manage capacity and labor, ensure safety and compliance, and drive a high‑performing team.

You will coach Team Members, promote collaboration with store leadership and external partners, and maintain a clean, efficient workspace while delivering excellent customer experiences.