Customer Service & E‑Commerce Supervisor — Lead the Team

Whole Foods Market; Sudbury (MA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Team Member perks

Job summary

Whole Foods Market in Sudbury, MA needs a customer service and e-commerce supervisor to lead checkout and grocery delivery/pickup operations. You will monitor team performance, optimize flow, and uphold safety while driving a positive, high-performing culture.

You will balance in-store service with online order fulfillment, coach teammates, and collaborate with store leaders and delivery partners to continually improve the customer experience.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root-cause analysis

Interpersonal skills

Team coaching

MS Office proficiency

Tools

MS Office

Job description

Whole Foods Market in Sudbury, MA needs a customer service and e-commerce supervisor to lead checkout and grocery delivery/pickup operations. You will monitor team performance, optimize flow, and uphold safety while driving a positive, high-performing culture.

You will balance in-store service with online order fulfillment, coach teammates, and collaborate with store leaders and delivery partners to continually improve the customer experience.