Omnichannel Customer Service & E‑Commerce Lead

Whole Foods Market; Portsmouth (NH); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Team member perks access

Job summary

Whole Foods Market in Portsmouth, NH is seeking a Supervisor to support Customer Service and E-Commerce programs, ensuring a high-quality checkout experience and efficient online orders. You will lead daily operations, coach team members, monitor metrics, and uphold health and safety standards.

This role emphasizes staff development, collaboration with store leadership and partners, and continuous process improvement to deliver exceptional service to in-store and online customers.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to customer questions and concerns.
• Fosters relationships with department leaders, store leadership and partners (e.g., Amazon).
• Promotes a positive teamwork environment and high morale.
• Maintains safety and security standards for Team Members.
• Ensures compliance with regulatory rules and standards.
• Develops, coaches, mentors and motivates Team Members.
• Maintains cleanliness of workspaces and equipment security.
• Identifies process improvement opportunities.
• Models WFM values and leadership principles.

Skills

Task management

Analysis

Interpersonal skills

Teaching others

Microsoft Office

Email

Tools

Microsoft Office

Email

Job description

Whole Foods Market in Portsmouth, NH is seeking a Supervisor to support Customer Service and E-Commerce programs, ensuring a high-quality checkout experience and efficient online orders. You will lead daily operations, coach team members, monitor metrics, and uphold health and safety standards.

This role emphasizes staff development, collaboration with store leadership and partners, and continuous process improvement to deliver exceptional service to in-store and online customers.