Retail Services Lead & Training Supervisor

Floor & Decor Holdings Inc.; Mesa (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k match

ESPP

Referral bonus

Health insurance

Paid time off

Paid holidays

Job summary

Floor & Decor Holdings Inc. in Mesa, AZ seeks a Training Associate to develop Product Sales Specialists and ensure customers receive outstanding service and product information.

You will drive our basic retail philosophy, oversee certifications, and help maintain accurate merchandising and pricing across the department. Strong communication and multitasking are essential for success in this role.

Qualifications

• Minimum eligibility includes a High School Diploma or GED.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and train Product Sales Specialists to deliver exceptional customer service.
• Ensure team-level adherence to safety and store SOPs.
• Drive retail basics: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Coordinate certifications and product knowledge for staff.
• Assist customers with product questions and selections and process transactions.

Skills

Customer service

Communication skills

Retail sales

Training & coaching

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor Holdings Inc. in Mesa, AZ seeks a Training Associate to develop Product Sales Specialists and ensure customers receive outstanding service and product information.

You will drive our basic retail philosophy, oversee certifications, and help maintain accurate merchandising and pricing across the department. Strong communication and multitasking are essential for success in this role.