Assistant Department Manager - Sales & Training Leader

Floor & Decor; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Healthcare insurance

Paid time off

Job summary

Floor & Decor in Mesa, AZ is seeking a dedicated trainer for Product Sales Specialists to ensure exceptional customer service and expert product guidance. You will coach staff, coordinate certifications, and uphold merchandising standards to help customers find the right solutions.

The role requires a high school diploma or GED and at least one year in customer service or sales, plus strong communication and multitasking abilities in a fast-paced retail environment.

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Ensure merchandising, pricing and organization of the department.
• Communicate SOP direction and changes to all associates in a timely manner.
• Communicate inventory needs to management.
• Process customers at check-out using the POS system.
• Process customer refunds and exchanges according to guidelines.
• Greet customers in a helpful and courteous manner.
• Assist customers with product questions and selections.

Skills

Customer service

Sales experience

Excellent communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor in Mesa, AZ is seeking a dedicated trainer for Product Sales Specialists to ensure exceptional customer service and expert product guidance. You will coach staff, coordinate certifications, and uphold merchandising standards to help customers find the right solutions.

The role requires a high school diploma or GED and at least one year in customer service or sales, plus strong communication and multitasking abilities in a fast-paced retail environment.