Retail Service Manager — Lead Team & Customer Experience (PT)

Hy-Vee; West Des Moines (IA); On-site; USD 22,000 - 33,000; Part time

Job summary

Hy-Vee is seeking a Service Manager for its West Des Moines location. In this hourly role, you will supervise store activities, lead a diverse team, and ensure outstanding customer service across all departments. You will plan schedules, train staff, and handle everyday issues with professionalism.

The position emphasizes teamwork, safety, and operational efficiency. This fast-paced retail leadership role requires a high school diploma or equivalent and 2+ years of related experience.

Qualifications

• High school diploma or equivalent required.
• Two+ years of related work experience preferred.
• Strong interpersonal and leadership skills.

Responsibilities

• Provide prompt, friendly customer service across the store.
• Lead by example and foster positive employee relations.
• Plan and adjust work schedules; assign duties and follow up on tasks.
• Supervise store activities across departments in the absence of Department Manager.
• Address customer issues promptly and professionally.
• Train workers on store policies and procedures.
• Evaluate employee performance and consider promotions or transfers.
• Enforce safety procedures and report incidents as needed.
• Assist with order fulfillment, displays, and inventory checks.
• Review sales and inventory data to aid decision making.
• Handle cash registers and related transactions.
• Support cost-reduction and merchandising optimization efforts.

Skills

Customer service

Team leadership

Problem solving

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager for its West Des Moines location. In this hourly role, you will supervise store activities, lead a diverse team, and ensure outstanding customer service across all departments. You will plan schedules, train staff, and handle everyday issues with professionalism.

The position emphasizes teamwork, safety, and operational efficiency. This fast-paced retail leadership role requires a high school diploma or equivalent and 2+ years of related experience.