Retail Service Manager: Customer-Centric Team Leader

Hy-Vee; Indianola (IA); On-site; USD 21,000 - 34,000; Part time

Job summary

Hy-Vee in Indianola, IA is seeking a Service Manager to supervise store staff, coordinate schedules, and ensure prompt, friendly service across departments. You will model excellence, resolve customer issues, and monitor merchandising and safety compliance in a fast-paced retail setting.

The role emphasizes leadership, teamwork, and accountability, with duties including training, payroll basics, and cross-department cooperation to keep the store running smoothly and customers smiling.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Ability to lead a team, plan schedules, supervise across departments.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example and maintain positive employee relations store-wide.
• Plan, prepare, and adjust work schedules; assign duties; follow up on tasks.

Skills

Customer service leadership

Team supervision

Scheduling

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Cash registers

Payroll basics

Job description

Hy-Vee in Indianola, IA is seeking a Service Manager to supervise store staff, coordinate schedules, and ensure prompt, friendly service across departments. You will model excellence, resolve customer issues, and monitor merchandising and safety compliance in a fast-paced retail setting.

The role emphasizes leadership, teamwork, and accountability, with duties including training, payroll basics, and cross-department cooperation to keep the store running smoothly and customers smiling.