People-First Retail Service Leader

Hy-Vee; Springfield (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Hy-Vee seeks a Service Manager to supervise store operations, lead a diverse team, and ensure top-notch customer service. You will plan schedules, resolve issues, and uphold store policies while developing staff across departments in a fast-paced retail environment.

High school diploma or equivalent and 2+ years of related experience are preferred. The role involves wage-based compensation, safety training, and opportunity for growth within Hy-Vee's store leadership.

Qualifications

• Customer service experience in a retail environment.
• Ability to lead and develop a team.
• Experience planning and adjusting work schedules.
• Strong interpersonal and communication skills.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
• Lead by example and maintain positive employee relations, creating an atmosphere of friendliness, teamwork, and accountability throughout the store
• Plan, prepare, and adjust work schedules, assign employees to specific duties, and follow up to ensure tasks are completed properly and on time
• Supervise and coordinate activities of employees across all areas of the store in the Department Manager's absence, or perform the work necessary at all job levels
• Ensure proper customer service throughout the store and address specific customer issues promptly and professionally
• Train workers in store policies, department procedures, and job duties and provide ongoing education for employees on updated policies and procedures
• Evaluate employee performance and recommend personnel actions such as promotions, transfers, or dismissals
• Train and enforce safety procedures to provide a safe and healthy work environment; fill out customer accident forms and first reports of injury as needed
• Order merchandise, verify deliveries, ensure quality, and report discrepancies between orders and received product
• Determine the location of ad and promotional displays and ensure product quality and quantities meet customer and store demands
• Compile, store, retrieve, and understand managerial data including sales, inventory reports, and ad and display projections
• Review personnel records for completeness and accuracy and understand the basics of the payroll system
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions
• Recommend cost reduction programs and additions, deletions, and shelf allocation of merchandise
• Handle confidential information including pricing, sales reports, profit and loss reports, and employee wages with discretion
• Adhere to all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Skills

Customer service

Team leadership

Staff scheduling

Conflict resolution

Education

High school diploma or equivalent

Job description

Hy-Vee seeks a Service Manager to supervise store operations, lead a diverse team, and ensure top-notch customer service. You will plan schedules, resolve issues, and uphold store policies while developing staff across departments in a fast-paced retail environment.

High school diploma or equivalent and 2+ years of related experience are preferred. The role involves wage-based compensation, safety training, and opportunity for growth within Hy-Vee's store leadership.