Retail Service Manager: Lead Teams & Elevate Service

Hy-Vee, Inc.; Webster City (IA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hy-Vee, Inc. in Webster City, IA seeks a Service Manager to keep the store running smoothly by supervising staff, coordinating schedules, and ensuring prompt, friendly service across departments. You will lead by example, handle customer issues, and support merchandising and safety compliance.

The role requires a high school diploma or equivalent and at least two years of related experience. A fast-paced retail environment and attention to detail are essential, with opportunities to develop

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Manage and supervise store staff across departments.
• Plan, prepare, and adjust work schedules; assign duties and ensure timely completion.
• Guide and support employees; address customer issues professionally and promptly.
• Train staff on store policies, procedures, and safety rules; reinforce compliance.
• Review performance and consider promotions, transfers, or corrective actions.
• Maintain cash handling procedures and assist with POS operations as needed.

Skills

Customer service

Team leadership

Scheduling

Training

Cash handling

Problem solving

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Webster City, IA seeks a Service Manager to keep the store running smoothly by supervising staff, coordinating schedules, and ensuring prompt, friendly service across departments. You will lead by example, handle customer issues, and support merchandising and safety compliance.

The role requires a high school diploma or equivalent and at least two years of related experience. A fast-paced retail environment and attention to detail are essential, with opportunities to develop