Store Service Manager: Lead Team & Delight Customers

Hy-Vee, Inc.

Grinnell (IA)

On-site

USD 52,000 - 72,000

Full time

6 days ago

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Job summary

Hy-Vee, Inc. is seeking a Service Manager to supervise store operations and lead a team across departments. You will ensure prompt, friendly customer service, manage schedules, and coach staff while upholding store policies and safety.

This is a fast-paced, hourly role focused on delivering results and a positive customer experience. The role requires a high school diploma or equivalent with 2+ years of related experience preferred, and involves overseeing merchandising, compliance, and

Qualifications

Experience in retail leadership and people development preferred.
Ability to plan, schedule, and ensure timely task completion.
Comfort handling customer issues with professionalism.

Responsibilities

Provide prompt, friendly customer service by greeting customers with a smile.
Lead by example and foster teamwork and accountability storewide.
Plan, prepare, and adjust work schedules and assign duties.
Supervise activities across departments or cover in the Department Manager's absence.
Ensure great service and address customer issues promptly and professionally.
Train staff on store policies and safety procedures.
Manage cash registers and retail transactions as needed.
Review sales and inventory data to inform decisions.