Retail Service Manager - Lead Teams & Elevate Service

Hy-Vee; Pleasant Hill (IA); On-site; USD 25,000 - 33,000; Full time

Job summary

Hy-Vee in Pleasant Hill, IA is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring friendly, efficient service for every customer.

You will lead by example, manage schedules, address customer issues promptly, train staff on policies, and monitor merchandising, safety, and loss prevention. This role requires a proactive retail leader who thrives in a fast-paced environment.

Qualifications

• High school diploma or equivalent experience.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and handle inquiries.
• Supervise and coordinate activities of store employees across departments.
• Plan and adjust work schedules, assign tasks, and monitor performance.
• Train staff on store policies and procedures and ensure safety compliance.
• Assist with merchandising, inventory, and report sales data.
• Handle cash registers and POS transactions.

Skills

Customer service

Team leadership

Problem solving

Math calculations

Communication

Education

High school diploma or equivalent experience

Job description

Hy-Vee in Pleasant Hill, IA is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring friendly, efficient service for every customer.

You will lead by example, manage schedules, address customer issues promptly, train staff on policies, and monitor merchandising, safety, and loss prevention. This role requires a proactive retail leader who thrives in a fast-paced environment.