Retail Service Manager: Lead & Elevate Store Experience

Hy-Vee, Inc.; Lincoln, Northern (NE, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Hy‑Vee, Lincoln, NE seeks a Service Manager to supervise store operations and lead a team dedicated to friendly, efficient customer service. You will manage schedules, train staff, and coordinate department activities to ensure smooth store performance.

The role emphasizes leadership, compliance, safety, and ensuring a positive shopping experience for customers in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and assisting them as needed.
• Lead by example and maintain positive employee relations across the store.
• Plan, prepare, and adjust work schedules; assign duties and ensure timely completion.
• Supervise activities across departments or perform work at multiple levels as needed.
• Train workers on store policies, department procedures, and safety practices.

Skills

Customer service

People leadership

Scheduling

Training

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Hy‑Vee, Lincoln, NE seeks a Service Manager to supervise store operations and lead a team dedicated to friendly, efficient customer service. You will manage schedules, train staff, and coordinate department activities to ensure smooth store performance.

The role emphasizes leadership, compliance, safety, and ensuring a positive shopping experience for customers in a fast-paced retail environment.