Retail Service Manager: Lead Teams & Customer Experience

Hy-Vee; Dubuque (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hy-Vee in Dubuque, IA is seeking a Service Manager to keep store operations running smoothly by supervising employees across departments and ensuring customers receive prompt, friendly service. You’ll lead by example, manage schedules, handle issues, oversee merchandising and compliance, and step in wherever needed to support a fast-paced retail environment.

The role emphasizes staff development, safety procedures, and a hands-on approach to daily store operations with opportunities to advance

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.
• Strong customer service and leadership skills are essential.

Responsibilities

• Provide prompt, friendly customer service and resolve issues.
• Lead by example and maintain positive employee relations across store teams.
• Plan and adjust work schedules; supervise departments when needed.
• Train staff on store policies, procedures, and safety practices.
• Monitor merchandising, inventory, and display standards.
• Review performance and support promotions, transfers, or corrective actions.

Skills

Problem solving

Team leadership

Customer service

Communication

Education

High school diploma

Job description

Hy-Vee in Dubuque, IA is seeking a Service Manager to keep store operations running smoothly by supervising employees across departments and ensuring customers receive prompt, friendly service. You’ll lead by example, manage schedules, handle issues, oversee merchandising and compliance, and step in wherever needed to support a fast-paced retail environment.

The role emphasizes staff development, safety procedures, and a hands-on approach to daily store operations with opportunities to advance