Retail Service Manager - Lead Customer Experience Team

Hy-Vee; Cedar Rapids (IA); On-site; USD 22,000 - 33,000; Full time

Job summary

Hy-Vee is hiring a Service Manager in Cedar Rapids to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, and handle issues with customers while upholding store policies and safety standards.

The role requires a high school diploma or equivalent and 2+ years of related experience, with opportunities to develop people and drive results in a fast-paced retail environment.

Qualifications

• Successful candidate has strong customer-service orientation.
• Ability to lead a team and manage store operations.
• Proven ability to interpret instructions and solve problems in a fast-paced setting.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example, maintain positive employee relations and teamwork.
• Plan and adjust work schedules; assign duties; ensure timely task completion.
• Supervise store activities when Department Manager is unavailable across all areas.
• Train staff on store policies and safety procedures; ensure compliance.
• Review performance and support promotions, transfers, or disciplinary actions.

Skills

Customer service

Team leadership

Scheduling & planning

People development

Education

High school diploma or equivalent

Job description

Hy-Vee is hiring a Service Manager in Cedar Rapids to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, and handle issues with customers while upholding store policies and safety standards.

The role requires a high school diploma or equivalent and 2+ years of related experience, with opportunities to develop people and drive results in a fast-paced retail environment.