Retail Service Manager: Lead Customer Experience

Hy-Vee, Inc.; Eldora (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hy-Vee in Eldora, IA is seeking a Service Manager to keep the store running smoothly by supervising employees across departments, ensuring customers receive prompt, friendly service at every turn.

You will lead by example, manage schedules, train staff, handle customer issues, oversee merchandising, safety, and compliance, and step in wherever the store needs you most in this fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Two or more years of related work experience preferred.
• Strong customer service, communication, and leadership skills.
• Experience supervising staff and managing schedules welcome.
• Ability to handle cash operations and basic payroll concepts.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example to maintain positive employee relations store-wide.
• Plan, prepare, and adjust work schedules; monitor task completion.
• Supervise departments in the Department Manager's absence and perform duties as needed.
• Train staff on store policies, procedures, and safety.
• Manage merchandising, inventory, and display quality; verify deliveries.
• Handle cash registers and POS transactions accurately.
• Ensure compliance with safety and company policies.

Skills

Customer service

Leadership

Scheduling

Training

Communication

Problem solving

Cash handling

Team development

Education

High school diploma or equivalent

Tools

POS system

Cash register

Payroll system

Job description

Hy-Vee in Eldora, IA is seeking a Service Manager to keep the store running smoothly by supervising employees across departments, ensuring customers receive prompt, friendly service at every turn.

You will lead by example, manage schedules, train staff, handle customer issues, oversee merchandising, safety, and compliance, and step in wherever the store needs you most in this fast-paced retail environment.