Retail Service Manager — Customer Experience Leader

Chedraui USA; Sacramento (CA); On-site; USD 43,000 - 52,000; Full time

Job summary

Chedraui USA in Sacramento is seeking an experienced Full-Time Service Manager for the 405 Sacramento location at 2431 28Th Street, Sacramento, CA 95818. The Service Manager reports to the Store Manager and leads FAN customer service, implements corporate directives, and oversees front-end operations, merchandising, and basic bookkeeping.

Candidates should have 1–3 years of related experience; a Retail Management Certificate is desirable.

Qualifications

• 1–3 years related experience and/or training; or equivalent combination of education and experience.
• Retail Management Certificate is desirable.

Responsibilities

• Offers friendly and courteous assistance to customers by providing store and product information (FAN Customer Service).
• Communicates bulletin information to associates to ensure updates/changes are shared.
• Monitors the front end to ensure service standards and procedures are followed.
• Operates a cash register, reviews price changes, promotional plans, bulletins, and communicates updates to associates.
• Maintains store sections, orders, receives and stocks merchandise with proper equipment; reviews invoices/load bills for accuracy.
• Performs basic bookkeeping duties and records lost/damaged goods and store supplies.

Skills

Customer service

Front-end management

Cash handling / POS

Communication

Education

Retail Management Certificate

Job description

Chedraui USA in Sacramento is seeking an experienced Full-Time Service Manager for the 405 Sacramento location at 2431 28Th Street, Sacramento, CA 95818. The Service Manager reports to the Store Manager and leads FAN customer service, implements corporate directives, and oversees front-end operations, merchandising, and basic bookkeeping.

Candidates should have 1–3 years of related experience; a Retail Management Certificate is desirable.