Retail Service Manager | Customer Experience Lead

Chedraui USA; Chula Vista (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Chedraui USA in Chula Vista, CA is seeking a Full-Time Service Manager to lead store service standards and daily operations. The role reports to the Store Manager and supports FAN customer service programs, merchandising, and bookkeeping duties.

The position requires 1–3 years of related experience, a Retail Management Certificate is desirable, and strong cash handling skills. Competitive starting rate noted; EEO commitment and inclusive culture emphasized.

Qualifications

• 1–3 years of related retail management experience or training.
• Retail Management Certificate is desirable.
• Ability to operate a cash register and perform basic bookkeeping.

Responsibilities

• Provide friendly, courteous customer service and information on store and products.
• Communicate bulletin information to associates and ensure updates are followed.
• Monitor front-end operations to uphold service standards.
• Operate cash register, process transactions, and convey price changes and promotions.
• Maintain store sections, stock merchandise, review invoices, and set up displays.
• Perform basic bookkeeping and end-of-day checkout.

Skills

Customer service

Leadership

Cash handling

Retail management

Education

Retail Management Certificate

Tools

POS system

Job description

Chedraui USA in Chula Vista, CA is seeking a Full-Time Service Manager to lead store service standards and daily operations. The role reports to the Store Manager and supports FAN customer service programs, merchandising, and bookkeeping duties.

The position requires 1–3 years of related experience, a Retail Management Certificate is desirable, and strong cash handling skills. Competitive starting rate noted; EEO commitment and inclusive culture emphasized.