Retail Service Leader - Customer Experience & Store Ops

O'Reilly Automotive Stores, Inc.; Elizabethton (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting day one medical, dental, &amp

Health insurance

Tuition assistance programs

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance, and operations in a dynamic Tennessee store. You may assume shift management in managers' absence, with bilingual candidates encouraged.

Responsibilities include leading team in customer service, managing store processes, opening/closing duties, and ensuring accurate refunds, invoicing, and security procedures. Growth opportunities and inclusive culture emphasized.

Qualifications

• Strong communication skills
• Ability to obtain RSS Certification

Responsibilities

• Lead store team to provide excellent customer service to retail and professional customers
• Oversee checkout and transfer processing and timely shipment notifications
• Perform opening/closing duties, secure deposits, and maintain store security
• Ensure returns and exchanges are processed efficiently and refunds issued correctly

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance, and operations in a dynamic Tennessee store. You may assume shift management in managers' absence, with bilingual candidates encouraged.

Responsibilities include leading team in customer service, managing store processes, opening/closing duties, and ensuring accurate refunds, invoicing, and security procedures. Growth opportunities and inclusive culture emphasized.