Retail Service Lead — Customer Experience & Operations

O'Reilly Automotive Stores, Inc.; Mebane (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental & Vision Insurance

Flexible Spending Account (FSA)

Health/Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, and store operations. The role may involve shift management in their absence and bilingual candidates are encouraged to apply.

Responsibilities include leading a store team, ensuring customer service excellence, managing phone and in-store processes, and coordinating with other departments to ensure accurate invoicing and secure operations.

Qualifications

• Strong communication skills.
• RSS Certification required.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Oversee day-to-day store operations and shift management in the absence of store leadership.
• Process returns, exchanges, and refunds efficiently and accurately.
• Ensure proper invoicing, orders, and security procedures are followed.
• Support opening/closing duties and cash handling.
• Communicate store policies and ensure adherence to schedules.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language skills

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, and store operations. The role may involve shift management in their absence and bilingual candidates are encouraged to apply.

Responsibilities include leading a store team, ensuring customer service excellence, managing phone and in-store processes, and coordinating with other departments to ensure accurate invoicing and secure operations.