Retail Service Leader: Coach Teams & Delighted Customers

Hy-Vee; Norfolk (VA); On-site; USD 30,000 - 48,000; Full time

Job summary

Hy-Vee is seeking a Service Manager in Norfolk, VA. This role supervises store staff, coordinates cross-department activities, and ensures prompt, friendly service across all departments. You will manage schedules, handle customer issues, and ensure merchandising and policy compliance in a fast-paced retail setting.

The position emphasizes leading by example, developing staff, and delivering results while maintaining safety and accuracy in daily operations.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Experience in retail leadership and customer service is a plus.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example, maintain positive employee relations and teamwork.
• Plan and adjust work schedules, assign duties, and ensure on-time task completion.
• Supervise store activities when Department Manager is absent and assist across departments.
• Address customer issues promptly and professionally; uphold store policies.

Skills

Customer service

Leadership

Scheduling

Team coordination

Merchandising

Policy adherence

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager in Norfolk, VA. This role supervises store staff, coordinates cross-department activities, and ensures prompt, friendly service across all departments. You will manage schedules, handle customer issues, and ensure merchandising and policy compliance in a fast-paced retail setting.

The position emphasizes leading by example, developing staff, and delivering results while maintaining safety and accuracy in daily operations.