Retail Service Lead - Shift Supervisor (Bilingual)

O'Reilly Automotive; Wellington (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages and PTO

Stock Purchase Plan & 401k StartingDay

Medical, Dental, & Vision Insurance

Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisors and ensuring smooth operations across orders, transfers, and returns.

Your role will involve leading a team to deliver outstanding customer service to retail and professional customers, handling phone inquiries, and ensuring accurate invoicing and adherence to procedures.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisors and ensuring smooth operations across orders, transfers, and returns.

Your role will involve leading a team to deliver outstanding customer service to retail and professional customers, handling phone inquiries, and ensuring accurate invoicing and adherence to procedures.