Retail Service Lead & Shift Supervisor (Bilingual)

O'Reilly Automotive; Bullard (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management when managers are unavailable. Bilingual candidates are encouraged to apply.

The position emphasizes leading team members, managing customer service standards, and ensuring accurate processing of orders, returns, and transfers in a dynamic auto parts retail environment.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and drive sales programs.
• Ensure phones and in-store processes follow company policy and procedures.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management when managers are unavailable. Bilingual candidates are encouraged to apply.

The position emphasizes leading team members, managing customer service standards, and ensuring accurate processing of orders, returns, and transfers in a dynamic auto parts retail environment.