Retail Service Lead - Bilingual & Shift Supervisor

O'Reilly Auto Parts; Town of Saukville (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages and PTO

Stock Purchase Plan & 401k starting on

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. You may assume shift management in the absence of leadership.

Bilingual candidates encouraged to apply; this role emphasizes leading a team, ensuring top customer service, handling store processes, and maintaining standards across functions.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders and contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently per procedure with the electronic ledger.
• Ensure retail customer returns and exchanges are processed efficiently, refunds issued accurately, and merchandise is staged correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker/merchandising tasks.
• Ensure adherence to posted work schedule and proper clock-in/out procedures.
• Perform all store opening/closing duties including day end procedures, deposits, and security measures.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. You may assume shift management in the absence of leadership.

Bilingual candidates encouraged to apply; this role emphasizes leading a team, ensuring top customer service, handling store processes, and maintaining standards across functions.