Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; Salem (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist in Salem, Massachusetts. This position supports the Store Manager, focusing on sales, customer service, and store operations. Responsibilities include leading the team, supervising customer service levels, processing orders, and handling returns. The ideal candidate possesses strong communication skills and a desire to obtain RSS certification. The role offers competitive pay, employee benefits, and an opportunity for career growth.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure telephone is answered according to company policy.
• Ensure online orders and transfers are processed timely.
• Handle special orders and outside purchases efficiently.
• Process retail customer returns and exchanges efficiently.
• Invoice all merchandise before product leaves the store.
• Delegate Image Maker and merchandising tasks as assigned.
• Adhere to posted work schedule and approval process.
• Perform store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish highly desired)

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist in Salem, Massachusetts. This position supports the Store Manager, focusing on sales, customer service, and store operations. Responsibilities include leading the team, supervising customer service levels, processing orders, and handling returns. The ideal candidate possesses strong communication skills and a desire to obtain RSS certification. The role offers competitive pay, employee benefits, and an opportunity for career growth.