Retail Service Lead (Auto Parts & Customer Experience)

O'Reilly Auto Parts; Concord (NH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Concord, NH is looking for a Retail Service Specialist to support Store Managers in sales, customer service, and operations. Responsibilities include leading the team in excellent customer service, supervising the showroom, and managing store operations.

Qualified candidates should have strong communication skills, retail experience, and the ability to obtain RSS Certification. The position offers competitive wages, paid time off, and benefits including health insurance and a 401k plan.

Qualifications

• Obtain RSS Certification.
• Retail sales experience preferred in auto parts.
• Fluency in Spanish is highly desired.

Responsibilities

• Support Store Manager and Assistant Managers in operations.
• Lead team in providing excellent customer service.
• Ensure customer service levels are upheld.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Concord, NH is looking for a Retail Service Specialist to support Store Managers in sales, customer service, and operations. Responsibilities include leading the team in excellent customer service, supervising the showroom, and managing store operations.

Qualified candidates should have strong communication skills, retail experience, and the ability to obtain RSS Certification. The position offers competitive wages, paid time off, and benefits including health insurance and a 401k plan.