Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Winston (OR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist in Winston, Oregon. This role supports the Store Manager, focusing on sales, customer service, and operations.

Responsibilities include leading the team, ensuring excellent customer service, processing orders, and conducting store opening and closing duties. Strong communication skills and the ability to obtain RSS Certification are essential for candidates, alongside a preference for bilingual applicants.

The position offers competitive wages, health benefits, and opportunities for career growth.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification is essential.

Responsibilities

• Lead store team in excellent customer service.
• Supervise customer service levels in the showroom.
• Ensure timely processing of orders and customer communications.
• Handle retail customer returns and exchanges accurately.
• Perform store opening/closing duties and secure the store.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist in Winston, Oregon. This role supports the Store Manager, focusing on sales, customer service, and operations.

Responsibilities include leading the team, ensuring excellent customer service, processing orders, and conducting store opening and closing duties. Strong communication skills and the ability to obtain RSS Certification are essential for candidates, alongside a preference for bilingual applicants.

The position offers competitive wages, health benefits, and opportunities for career growth.